All deliveries are now contactless
To help keep our team and customers safe and healthy, we have temporarily moved to a contactless delivery service for all deliveries. Your delivery driver will knock on your door, leave the groceries on your doorstep and send you a text message to let you know your delivery has arrived.
Temporary limits in place
We’re continuing to see a high demand for certain products. To help make sure there’s some for everyone, we have introduced a temporary limit of two similar items per order across all food and groceries, with the exception of produce and deli, and baby food (pouches, jars and tins) which have a limit of six per order.
We want to encourage customers to shop as they normally would and not to stockpile; there is plenty of food available but we need to be able to get this through the network and out to stores.
We will get you what we can
At the moment we may not be able to source the exact item you have ordered so please tick ‘Allow substitutions’ at the online checkout and we will get you what we can. Our personal shoppers will not be able to phone you to check substitutions, but we’ll do our best to get it right.
If we’re not able to fulfill your order, you won’t be charged for the items we have not supplied. This will be processed by the bank without you needing to contact us.
Refunds are aking longer to process than usual and could take as long as four days.
If you need a refund then our virtual assistant ‘Olive’ can help with that. You can find Olive on our contact us page.
Delivery and Pick up slots are mostly full
With the increased demand on our services, our Delivery and Pick up slots are mostly full. The available time slots are shown for the next seven days and we recommend booking early. We are working on adding more slots as quickly as we can.
Once again, thank you for your continued understanding and patience during this time of unprecedented demand. We encourage all our customers to shop as you normally would, and to be thoughtful of others to ensure that all Kiwis have access to the food and products they need.